Callout management software for South African service businesses
From the customer's call to a paid invoice — in one app. Job card created, tech dispatched, arrival confirmed, photos taken, quote approved, invoice sent.
Start Free TrialHow callouts work today vs with WorkOrderPro
The WhatsApp way
- Customer calls, you scribble on paper
- Message a tech in a WhatsApp group
- Tech goes out — no documentation
- Quote discussed over the phone
- Job done — invoice written days later
- Customer disputes something you cannot disprove
With WorkOrderPro
- Create job card in 30 seconds — logged and assigned
- Closest tech dispatched with full job brief on their phone
- Arrival photo taken — site documented
- Quote built on site, customer signs on screen
- Job complete, photos taken, invoice auto-generated
- Invoice sent via WhatsApp — same day
After-hours and emergency callout rates
Standard, after-hours, and emergency callout fees are all supported as separate line items. When the dispatcher creates a job that came in at 10pm on a Sunday, they select the emergency callout fee from the service catalogue. The invoice reflects the correct rate automatically.
Customer-initiated callouts
In the fast-follow Phase 1 release: customers will be able to submit callout requests directly via the customer portal or a WhatsApp integration. Requests go into a queue, the dispatcher accepts and assigns them, and the tech is dispatched — with full assessment and quoting on site through the callout path (requested → dispatched → on_site → assessing → quoted → approved → in_progress → completed → invoiced).
Frequently asked questions
Can I set different callout fees for standard, after-hours, and emergency callouts?
Yes. Callout fees are line items on the job card. You can set standard, after-hours, and emergency rates in your service catalogue and select the appropriate one when creating the job.
What is the difference between callout management now and the callout path coming soon?
Right now, dispatchers create job cards and dispatch technicians using the Quote Path flow (draft → approved → scheduled → dispatched → completed → invoiced). The customer-initiated callout path — where customers can request a callout themselves via the portal or WhatsApp — is coming in a Phase 1 fast-follow release.
Can I track whether a callout turned into a completed repair or just an assessment?
Yes. Job card status captures each stage. A job can be dispatched, arrive on site, and complete as an assessment with a quote attached. The dispatched → on_site → assessing → quoted → approved flow is part of the callout path coming soon.
From callout to cash — in one app
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