HVAC service management software for South African contractors

Problem: Annual and quarterly maintenance contracts hard to track manually

Create a maintenance contract per customer and set the recurrence once. Monthly, quarterly, bi-annual, or annual — the system generates the job card automatically on the due date. Technicians receive the job on their phone as usual. You never miss a contracted visit because you forgot to schedule it.

Problem: Equipment warranty records kept in folders that get lost

Equipment registry — coming on Professional and Enterprise plans — registers each unit with make, model, serial number, install date, and warranty expiry. The tech arriving for a quarterly service sees the unit's full history on their phone before they touch anything. Warranty disputes are backed by a documented service record rather than a memory of what was done.

Problem: Multi-tech install teams for large commercial units

Large commercial HVAC installations often require a refrigeration mechanic, an electrical technician, and sometimes a third technician for ducting or commissioning — simultaneously, on the same job. Assign all three to the same job in WorkOrderPro. Each clocks in and out independently. All labour rolls up into a single invoice with each technician's hours correctly attributed.

Problem: Refrigerant readings and gauge photos needed for every service visit

The Readings/Compliance photo stage captures gauge photographs and numerical readings — suction pressure, discharge pressure, temperature differential — linked directly to the specific unit and job. Nothing is recorded in a notebook that later gets transcribed incorrectly. The photo of the gauge at the time of service is the record, GPS-tagged and timestamped.

Problem: Commercial clients expect documented SLA response times

SLA tracking is coming on Professional and Enterprise plans. When live, you set response and resolution time rules per job priority. Commercial clients with contractual response time requirements get their SLA clock tracked automatically. Breach alerts fire before the deadline is missed, not after. The SLA clock pauses correctly when a job is put on hold for a valid reason.

Problem: App must work offline in commercial buildings during load shedding

Commercial buildings often have generator power but cellular signal can still be degraded inside basement plant rooms or rooftop mechanical spaces. The offline-first mobile app stores all job data locally. Techs complete the full service workflow — readings, photos, notes, sign-off — regardless of connectivity. Syncs automatically when signal returns.