WorkOrderPro legal
Terms of Service
These terms apply to the WorkOrderPro website, trial, web application, and mobile work-order service. Last updated 24 July 2026.
1. The service
WorkOrderPro provides hosted work-order and field-service tools, including customer and job-site records, dispatch, technician workflows, job evidence, services, parts, documents, and operational reporting. Features depend on the selected plan and may change as the product develops.
2. Accounts and authorised users
The account holder is responsible for accurate registration details, authorised users, role permissions, password security, and activity performed through its workspace. Tell us promptly if credentials or account access may have been compromised.
3. Customer data
The account holder retains its rights in information uploaded to the service and instructs us to process it to provide, secure, support, and improve the service. The account holder must have a lawful basis for customer, employee, location, photo, signature, and other personal information it enters.
4. Acceptable use
You may not use the service unlawfully; access another tenant’s data; probe or bypass security; upload malicious code; interfere with availability; misrepresent identity; or use the service to infringe privacy, intellectual property, employment, consumer, or other rights.
5. Trials, subscriptions, and payment
A trial is for evaluation and may have limits. Paid access, renewal, taxes, user or technician quantities, and cancellation follow the order or plan accepted at purchase. Prices shown publicly are in South African rand and exclude VAT unless stated otherwise.
6. Availability and support
We aim to provide a dependable service but do not promise uninterrupted or error-free operation. Maintenance, connectivity, third-party services, mobile networks, load shedding, security events, and circumstances outside reasonable control may affect availability.
7. Third-party services
Optional integrations and links may be governed by third-party terms. We are not responsible for third-party products, availability, or changes, although we take reasonable care when selecting providers used to operate our own service.
8. Intellectual property
WorkOrderPro and its software, designs, documentation, and branding remain ours or our licensors’. These terms grant a limited, non-exclusive, non-transferable right to use the service during an active trial or subscription.
9. Suspension and termination
We may suspend access where reasonably necessary to address security, unlawful use, material breach, or overdue payment. Either party may end the relationship as permitted by the applicable order and law. Export and deletion options may depend on account status, retention duties, and the service’s current capabilities.
10. Responsibility and liability
The service supports operational decisions but does not replace professional, legal, tax, safety, or accounting judgment. To the extent permitted by South African law, indirect and consequential losses are excluded and any remaining liability is limited by the applicable agreement. Rights that cannot lawfully be excluded remain unaffected.
11. Privacy and governing law
Personal information is handled as described in our Privacy Policy and applicable data-processing terms. These terms are governed by the laws of the Republic of South Africa, and disputes are subject to the courts with lawful jurisdiction in South Africa.
12. Changes and contact
We may update these terms with reasonable notice where changes materially affect active customers. Questions can be sent to hello@workorderpro.co.za.