From first call to paid invoice
How WorkOrderPro works
A callout at 7am is dispatched, on-site by 9am, quoted and approved by 10am, completed and invoiced by noon. Here is how the full workflow runs from your dispatcher's screen to your technician's phone to your customer's inbox.
A job comes in
Your office receives a callout — phone, email, or online request. Your dispatcher creates a job card in under 60 seconds. Customer details auto-fill from your database. Priority is set. The job appears on the dispatch board immediately.
Job cards capture the full picture: customer, job site address, problem description, scheduled time window, priority, and which technician is closest. No WhatsApp messages. No lost phone notes.
Dispatch the right technician
The drag-and-drop dispatch board shows your full team in one view. See who is available, who is on-site, and who is closest to the job. Drag the job card to the right technician and confirm.
The technician gets a push notification on their phone the moment you assign the job. The customer gets an SMS when the technician is en route. No phone calls needed to either party.
Technician runs the job on their phone
The technician's mobile app shows every job for the day. Clock in when they arrive. Capture before photos. Assess the job. Build a quote on-site if required. Get approval before starting work.
The app works offline during load shedding. Photos are captured with GPS coordinates and timestamp. The clock keeps running. Everything syncs the moment connectivity returns — no data loss.
Complete the job and capture proof
After the work is done, the technician captures after photos, logs all parts used from van stock, and records any notes about what was found and fixed. Clock out. Mark the job complete.
The completion record includes before and after photos, GPS-stamped on capture, with SHA-256 hash verification on upload. If a customer later disputes what was found in the wall or what work was done, you have immutable photographic evidence.
Invoice goes out automatically
The moment the job is marked complete, WorkOrderPro generates the invoice automatically. Labour hours from the time entries, parts from van stock deductions, and line items from the approved quote — all pulled in without manual re-entry.
Invoices go out in ZAR. Customers can pay online. The dispatcher sees the job move to "invoiced" status on the board. Your accounting is up to date without anyone typing figures twice.
Callout job flow
Every job moves through a defined status sequence. No skipping statuses. Full audit trail.
Three interfaces. One operation.
WorkOrderPro is designed around the three people who run a field service operation.
Dispatcher
The dispatch board is your command centre. Drag jobs to technicians. See who is on-site, who is available, and what is overdue. Handle changes in real time as emergencies come in.
- +Real-time dispatch board
- +Live technician GPS positions
- +Job status updates in real time
Technician
The mobile app shows your jobs for the day. Clock in, capture photos, build quotes, log parts, and complete jobs — from your phone, even without signal.
- +Offline-first Android and iOS
- +GPS photo capture with timestamp
- +On-site quote builder
Business owner
See everything. Job completion rates, revenue per technician, jobs overdue, SLA performance. Know what is happening in your field operation without making calls.
- +Performance dashboard
- +Auto-invoicing reports
- +Technician performance insights
Base + per-technician pricing. Predictable and transparent.
Starter
R999/mo base/month
+ R349/technician/mo (max 5)
- +Up to 5 technicians
- +Job cards and dispatch
- +Mobile app (offline-first)
- +Quote builder
- +Job photos (6 stages)
- +Auto-invoicing
Professional
R1 999/mo base/month
+ R499/technician/mo (max 25)
- +Up to 25 technicians
- +Everything in Starter
- +Van stock tracking
- +Equipment registry
- +GPS tracking (POPIA)
- +Performance insights
Enterprise
R4 999/mo base/month
+ R699/technician/mo (unlimited)
- +Unlimited technicians
- +Everything in Professional
- +SLA tracking (coming soon)
- +Maintenance contracts
- +Customer portal
- +Priority support
Ready to see it in action?
Set up your first job card in under 10 minutes. No credit card required.