Both products are built in South Africa. Both are priced in ZAR. Both work offline during load shedding. If you are comparing ServCraft and WorkOrderPro, you are looking at two genuinely credible options for your trade business — and the differences come down to team size, the features your operation actually needs, and how you want your pricing to scale.
This page explains where each product is stronger, using only verified information from ServCraft's public pricing and feature pages (last checked March 2026) and WorkOrderPro's product specification.
The short answer
If you have three or fewer technicians and are already on ServCraft and happy with it, there is no urgent reason to switch. ServCraft is a solid, SA-built product that works.
If you are evaluating both options for the first time, or your team is growing past two techs, the pricing and feature differences are worth understanding clearly.
Pricing: where the maths gets interesting
ServCraft charges R349 per user per month, excluding VAT. That is a clean, per-seat model. For a two-person team, it works out to R698/month excluding VAT. For three people — an owner plus two technicians — you are at R1 047/month excluding VAT.
WorkOrderPro uses base + per-technician pricing. The Starter plan is R999/mo base + R349/technician, excluding VAT. For a three-person team, that is R999 + (3 x R349) = R2 046/month — compared to ServCraft's R1 047/month. At small team sizes, ServCraft's per-user pricing is cheaper. As teams grow, the comparison shifts.
For teams of six to 25, WorkOrderPro Professional is R1 999/mo base + R499/technician, excluding VAT. ServCraft's Custom tier (for 20+ users) is priced on request — so a direct comparison above 20 users is not possible from public information.
Pricing comparison for common team sizes
| Team size | ServCraft (R349/user/month excl. VAT) | WorkOrderPro (excl. VAT) |
|---|---|---|
| 2 technicians | R698/month | R1 697/month (Starter: R999 + 2 x R349) |
| 3 technicians | R1 047/month | R2 046/month (Starter: R999 + 3 x R349) |
| 5 technicians | R1 745/month | R2 744/month (Starter: R999 + 5 x R349) |
| 10 technicians | R3 490/month | R6 989/month (Professional: R1 999 + 10 x R499) |
| 25 technicians | R8 725/month | R14 474/month (Professional: R1 999 + 25 x R499) |
Source for ServCraft pricing: servcraft.co.za/pricing, verified March 2026. WorkOrderPro pricing from the published pricing page.
ServCraft is cheaper at every team size on a pure cost basis. The difference in WorkOrderPro's favour is in the feature set — dispatch board, SLA tracking, performance insights, multi-tech assignment, and equipment registry are capabilities not confirmed on ServCraft's public pages.
The base + per-technician model means your costs scale proportionally with team size. You always know what adding a technician will cost.
Feature comparison
Both products cover the core job management lifecycle. Where they differ is in specific capabilities that matter to growing trade businesses.
| Feature | WorkOrderPro | ServCraft |
|---|---|---|
| Built and priced in ZAR | Yes | Yes |
| Offline mobile app | Yes | Yes |
| Android and iOS mobile app | Yes | Yes |
| Work order / job card management | Yes | Yes |
| Quote builder | Yes | Yes |
| Customer quote approval | Yes | Yes |
| Before/after job photos | Yes | Yes |
| Time tracking | Yes | Yes |
| Maintenance contracts (recurring jobs) | Yes | Yes |
| Inventory management | Yes | Yes |
| Sage, Xero, QuickBooks integrations | Yes | Yes |
| Dispatch board (drag-and-drop calendar) | Yes (Professional tier) | Not confirmed on public pages |
| Multi-technician assignment per job | Yes | Not confirmed on public pages |
| Customer ratings (post-job) | Coming soon (P1) | Not listed as a feature |
| SLA tracking with breach alerts | Coming soon (P1) | Not documented on public pages |
| Performance insights and team leaderboards | Yes (Professional tier) | Not listed as a feature |
| POPIA compliance positioning | Yes | Not confirmed on public pages |
Notes on the table:
- "Not confirmed on public pages" means the feature is not listed or demonstrated on ServCraft's publicly accessible website as of March 2026. It may exist or be in development — this is not a claim that the feature is absent.
- "Coming soon (P1)" features in WorkOrderPro are in the fast-follow release after launch. They are confirmed in the product roadmap but not live at initial launch.
Dispatch board
WorkOrderPro Professional tier includes a full drag-and-drop calendar dispatch board with real-time technician location and live job status updates. Dispatchers assign jobs by dragging them onto a technician's time slot. Techs get a push notification immediately.
Starter tier has basic list-view dispatch — job assignment without the calendar interface.
ServCraft's public pages do not prominently feature a drag-and-drop dispatch board. Their scheduling and job assignment workflow is documented, but the dedicated dispatch calendar that lets an office manager see all techs and all jobs simultaneously is not evident from their public marketing.
Multi-technician job assignment
WorkOrderPro supports assigning multiple technicians to a single job — a lead tech and one or more support techs. All assigned techs see the job on their app. Time tracking is recorded per technician. Performance rewards are distributed to all assigned techs.
This matters for trades where two people work the same job: HVAC installations, solar installations, large electrical jobs, cleaning crews. ServCraft's multi-tech assignment capability is not confirmed on their public feature pages.
Performance insights
WorkOrderPro Professional and Enterprise tiers include performance tracking: technicians earn XP for completed jobs, on-time arrivals, and good customer ratings. Managers see job completion counts, revenue per tech, and rating averages. This is a visibility and accountability tool for owners managing teams of four or more.
ServCraft does not list performance insights, team leaderboards, or tech scoring as features on their public pages.
SLA tracking (coming soon)
WorkOrderPro Professional tier will include SLA tracking in the fast-follow release: set response and resolution time rules per job priority (low, normal, urgent, emergency), get breach alerts before the clock runs out. The SLA clock pauses automatically when a job is put on hold.
This feature is aimed at facilities management companies, security installers on maintenance contracts, and HVAC companies with commercial service agreements. ServCraft does not document SLA tracking on their public pages.
Who ServCraft is better for
ServCraft is a credible, established SA product with real users, a presence on the Sage SA Marketplace, and a track record. It is probably the right choice if:
- You already use it and it is working for your team.
- Your team is two people and the per-user pricing is comparable or lower.
- You use Sage One and the native Sage integration is a hard requirement for your accounting workflow.
- You need inventory management and ServCraft's implementation fits your process.
- You want an established product with an existing SA user community.
ServCraft has been in market longer than WorkOrderPro. That head start matters — it means a more established support network, more documented integrations, and a product that has been shaped by real customer feedback over time.
Who WorkOrderPro is better for
WorkOrderPro is the stronger choice if:
- Your team needs the dispatch board, SLA tracking, performance insights, or multi-tech job assignment — features not documented on ServCraft's public pages.
- You need to assign two or more techs to a single job — solar installations, HVAC installs, cleaning crews.
- You want a dedicated drag-and-drop dispatch board where your office manager can see all jobs and all techs in one calendar view.
- You need SLA tracking for commercial maintenance contracts (available in the Professional fast-follow release).
- You want visibility into individual technician performance — who is completing the most jobs, who is getting the best customer ratings.
- You are just starting out and want a free 14-day trial to test the product before committing.
Honest limitations of WorkOrderPro at launch
WorkOrderPro is a newer product. ServCraft has an existing customer base, established integrations, and more field-tested workflows.
At launch, WorkOrderPro does not yet include van stock management, the equipment registry, SLA tracking, or customer ratings — these are confirmed for the fast-follow release (P1). If you need any of these features on day one, check back after the P1 release or book a demo to ask about timelines.
On price alone, ServCraft's per-user model is cheaper at all team sizes. WorkOrderPro Starter for 2 techs is R1 697/month vs ServCraft's R698/month. The value proposition of WorkOrderPro is the feature set — dispatch board, multi-tech assignment, SLA tracking, and performance insights — not lower per-head cost.
Summary
Both products are SA-built, ZAR-priced, and offline-first. The choice comes down to team size and which specific features matter to your operation.
ServCraft is cheaper on a pure cost-per-head basis at all team sizes. WorkOrderPro's advantage is the feature set: at the Professional tier, WorkOrderPro adds dispatch board, multi-tech jobs, performance insights, and SLA tracking — features not documented on ServCraft's public pages. The choice comes down to whether those features justify the higher price for your operation.
For teams of two who are already using ServCraft, the switch is not obviously worth the disruption.
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FAQ
Q: Is ServCraft cheaper than WorkOrderPro?
A: ServCraft is cheaper on price alone at all team sizes. For two technicians, ServCraft is R698/month vs WorkOrderPro Starter at R1 697/month (R999 base + 2 x R349). For five techs, ServCraft is R1 745/month vs WorkOrderPro at R2 744/month (R999 base + 5 x R349). WorkOrderPro's value is in the additional features — dispatch board, SLA tracking, performance insights, and multi-tech assignment — that are not documented on ServCraft's public pages.
Q: Does ServCraft have a dispatch board?
A: ServCraft documents job scheduling and assignment on their public feature pages, but a dedicated drag-and-drop calendar dispatch board is not prominently featured in their public marketing as of March 2026. WorkOrderPro Professional includes a full calendar dispatch board with real-time updates.
Q: Does WorkOrderPro have inventory management like ServCraft?
A: Yes. WorkOrderPro includes van stock management for tracking parts per technician, deducting parts used on jobs, and low-stock alerts. This feature is part of the Professional tier and is in the fast-follow release (P1) after initial launch.
Q: Can I import my data from ServCraft into WorkOrderPro?
A: Contact the WorkOrderPro team to discuss data migration options for your specific situation. Get in touch.
Q: Does WorkOrderPro offer a free trial?
A: Yes. WorkOrderPro offers a 14-day free trial on all plans. No credit card required. Start your free trial.
Internal linking suggestions:
- Pricing page — referenced throughout; readers comparing costs need to see the full pricing page
- Features: Dispatch Board — supports the dispatch board differentiator discussed above
- Features: Performance Insights — supports the team performance differentiator
- Best Field Service Software South Africa — roundup page for readers wanting a broader comparison